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Ordering Information

stuff you should know

01.
Supply Artwork

Artwork Spec.

Size Templates

Need a template to design your artwork? Get in touch and we'll be happy to provide you with one! Using our templates mean your artwork will be correctly setup ensuring a perfect print!

Simply drop us a note with which template you'd like and one of our team will be in touch shortly.

Email us at: [email protected]

Computer File Formats

We currently accept the following file formats:

PDF

We request all our artwork to be supplied as high resolution (300dpi). It is important that you prepare your PDF file in the correct way. These options must be set for commercial printing:

  • Resolution - Choose High Resolution
  • Compression Settings - For colour and greyscale this should be downsampled to 300dpi with "auto compression" set on high
  • Font Embedding - Should be set to "embed all fonts"

Colour needs to be set as CMYK not RGB (RGB artwork will be converted to CMYK and this could affect your colours)

The colour profile needs to be set to FOGRA39.

Ai (Adobe Illustrator) 

Include all embedded images and convert all text to curves.

PSD (Adobe Photoshop) 

Set Resolution to 300dpi when starting your new document.

Indd (Adobe InDesign)

Please ensure all fonts and pictures used in your artwork are supplied to us in a separate folder using the "package" function under the "file" menu. Use a compression tool such as Stuffit or WinZip before uploading your order or sending it via e-mail.

Please include a PDF to allow us to check that no elements are been moved or omitted in the final artwork. 

SVG
EPS
PNG, JPEG, TIFF

Please note that we cannot edit these images at all so they need to be correctly sized before you send them to us. Also please check you've exported them to the highest resolution possible (> 300dpi) or else your image may come out blurry.

Please note we cannot accept the following file formats as they aren't designed to prepare print ready artwork. They usually end up with various formatting options and blurry artwork. If you're unable to supply your artwork in any of the requested formats please get in touch and we should be able to help.

We do NOT accept:
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Microsoft Publisher
  • Low resolution images
Artwork File Colour

All artwork files should be supplied in the CMYK colourspace, not RGB. This is because CMYK is the colour profiles that all printers mix their inks to print with.  CMYK often looks a bit less vibrant and bright than RGB but it is impossible to print the exact same colour as you see on your screen. However we do adjust your artwork slightly to colour match it as best as possible. 

Also, please note that colours displayed on different screens will ALWAYS look different to other screens. For example and image displayed on your phone will look different to say your office laptop. We only use the highest quality, official inks the printer manufactures recommend to get the best colour possible for your orders.

Trimming & Bleed

If your artwork has content from edge to edge it is essential that you include bleed in your artwork.

What is bleed?

Bleed is simply making your artwork slightly bigger than the cut size to ensure that no white edges are shown on your finished product. This allows a small tolerance for when we cut. However it is important to make sure that none of the artwork in this bleed section is important, such as text or important details, as it could possibly be trimmed off.

What is the 'safe zone'? 

The safe zone is 3mm inside the cut marks in which you should NOT put any important information, text or logos. This is just incase of the unlikely event the cut mark is ever so slightly off. This stops any of your important artwork from being lost in the cutting section.

If you're using one of our templates, please follow the guide carefully and match the bleed provided.

If creating artwork yourself our standard bleed sizes are the following:

Small Format 
3mm Bleed on ALL sides

(i.e business cards, posters, flyers) - Anything up to A0 size or up to 1 metre by 1 metre

Please provide 3mm bleed on all sides for cutting. The safe zone is 3mm inside all sides.

Large Format -
5mm Bleed on ALL sides

(i.e foamex board printing, soft image contrast printing, cut vinyl graphics) - Anything above A0 or above 1m x 1m

Please provide 5mm bleed on all sides for cutting. The safe zone is 5mm inside all sides.

Artwork Cutting Guide
Artwork Before Cutting

Cutting_Guide_1_720

Artwork During Cut

Cutting_Guide_2_720

Artwork After Cut

Cutting_Guide_3_720

 

Multipage Documents

If your artwork is spread over multiple pages (i.e brochures, booklets, menus) - please order them in page order.

For example: page 1, page 2, page 3 etc...

This will allow us to place them in the correct order when printing.

We would appreciate it if these are not nessarily placed in a "print ready order" as there are several different ways to print them. There is a chance it doesn't match with our method.

If you choose to upload them as separate files, please use a clear naming method such as "01_Filename, 02_Filename, 03_Filename".

File Names

Please name your files clearly and appropriately. Especially if you've ordered multiple products! We'd hate to print the wrong content on the wrong media. We do usually send out digital proofs to you so you can double check we're printing the correct thing.

If you choose to upload them as separate files, please use a clear naming method such as "01_Filename, 02_Filename, 03_Filename".

Proofs

If you have provided print ready files and we see absolutely no issues with your artwork, we usually go straight to print for you. This minimises production time so you get your order quicker! And obviously if for whatever reason it's wrong, we'd love to fix it! 

However if we have any issues with your artwork we'll be in touch via either the email or phone number you've placed your order with. We aim to describe the issue in as much detail as possible and the solution you'd need to fix it. We'd also provide digital proof so you can ensure the artwork is correct.

A digital proof is an image of your artwork scaled to our printing template, or potentially a mockup of your design. This is then sent to you so you can double check it looks correct. Then you can either approve and send it to print, or if you'd like to make changes you can discuss this with our artwork team.

02.
Give IT to US

Art Submission

Direct email

We can accept emails with up to 100MB of attachments in one mail.

Please send art to [email protected]

Internet File Shares

Or course you're free to send us links to your artwork files on the internet - be that DropBox, Google Drive, Box or other.

Please make sure these files are not live and still being edited!

Larger files / no file share available

We are fans of wetransfer, another great way of sending large files over the internet.

Please use [email protected] in the "email to" field.

https://wetransfer.com/

03.
the nitty gritty

Legal

V.A.T.

It's a complex and confusing source of conversation for business' and consumers alike, especially with printed material. The below is meant as an informal guide and we always advise that you seek professional advice on matters of VAT. 

When we charge VAT

Our online pricing includes VAT where appropriate on most common products, however we manually check all artwork at the point of proofing. On occasion this may mean additional VAT is payable, for example: if a flyer has a comments box, in this scenario you'll receive an order update email which will need to be paid before your order is processed. 

Leaflets & Flyers

Leaflets & Flyers are generally zero-rated however here's a couple of exceptions;

  • Standard-rate VAT needs to be paid if the Flyer or Leaflet is designed to be written on.
  • Standard-rate VAT needs to be paid if the Flyer or Leaflet is to be used for receiving a discount, i.e. 25% off when you show this flyer at the till.
  • Standard-rate VAT needs to be paid if the Flyer or Leaflet is used as a ticket or for admission purposes. 
  • Standard-rate VAT needs to be paid if the Flyer or Leaflets is over 230GSM. 
Common Printed Matter 
Item Liability
Acceptance cards Standard-rated
Account Books Standard-rated
Accounts (fully printed) Zero-rated
Address books Standard-rated
Advertising leaflets Zero-rated
Agendas (fully printed) Zero-rated
Albums Standard-rated
Almanacs Zero-rated
Amendment slips Standard-rated
Amendments (loose-leaf) Zero-rated
Announcement cards Standard-rated
Annuals Zero-rated
Antique books Zero-rated
Antique maps Zero-rated
Appointment cards Standard-rated
Articles of association (complete in booklet form) Zero-rated
Astronomical charts Zero-rated
Atlases Zero-rated
Autograph albums (uncompleted) Standard-rated
Autograph books (completed) Zero-rated
Badges Standard-rated
Bags, paper Standard-rated
Ballot papers Standard-rated
Bankers’ drafts Standard-rated
Bibliographies Zero-rated
Billheads Standard-rated
Bills of lading Standard-rated
Bills of quantity (blank) Standard-rated
Bills of quantity (completed) Zero-rated
Binders Standard-rated (but see paragraph 5.2)
Bingo cards Standard-rated
Biorhythm charts Standard-rated
Blotters Standard-rated
Book covers Standard-rated
Book marks Standard-rated
Book tokens Standard-rated
Booklets Zero-rated
Bookmakers’ tickets Standard-rated
Books Zero-rated
Brochures Zero-rated
Bulletins Zero-rated
Business cards Standard-rated
Calendars Standard-rated
Catalogues Zero-rated
Certificates Standard-rated
Charts (geographical or topographical) Zero-rated
Cheques and cheque books Standard-rated
Cigarette cards Standard-rated
Circulars Zero-rated
Cloakroom tickets Standard-rated
Colour cards Standard-rated
Colouring books (children’s) Zero-rated
Comics Zero-rated
Company accounts and reports Zero-rated
Compliment slips Standard-rated
Copy books Standard-rated
Correspondence cards Standard-rated
Coupon books Standard-rated
Coupons Standard-rated
Credit cards Standard-rated
Crossword books Zero-rated
Delivery notes Standard-rated
Diaries (completed) Zero-rated
Diaries (unused) Standard-rated
Dictionaries Zero-rated
Directories (completed) Zero-rated
Dividend warrants Standard-rated
Dressmaking patterns Standard-rated
Election addresses Zero-rated
Encyclopaedias Zero-rated
Engineers’ plans Standard-rated
Envelopes Standard-rated
Exercise books Standard-rated
Fashion drawings Standard-rated
Flash cards Standard-rated
Folders Standard-rated
Football pool coupons Standard-rated
Football programmes Zero-rated
Form letters Standard-rated (but see paragraph 4.3)
Forms Standard-rated
Framed decorative maps Standard-rated
Games Standard-rated
Geological maps Zero-rated
Globes Standard-rated
Graph paper Standard-rated
Greetings cards Standard-rated
Handbills Zero-rated
Holiday and tourist guides Zero-rated
Hydrographical charts Zero-rated
Hymn books Zero-rated
Index cards Standard-rated
Inlay cards for cassette, CD or video Standard-rated
Instruction manuals Zero-rated
Insurance cover notes Standard-rated
Invitation cards Standard-rated
Invoices Standard-rated
Journals Zero-rated
Labels Standard-rated
Leaflets Zero-rated
Letter headings Standard-rated
Letters (handwritten) Standard-rated
Log books (blank) Standard-rated
Loose leaf books Zero-rated
Lottery tickets and cards Standard-rated
Magazines Zero-rated
Mail order catalogues Zero-rated
Manuals Zero-rated
Manuscript paper Standard-rated
Manuscripts Standard-rated
Maps Zero-rated
Medical records Standard-rated
Membership cards Standard-rated
Memo pads Standard-rated
Memoranda of association (completed in booklet form) Zero-rated
Memorial cards Standard-rated
Menu cards Standard-rated
Microfiche Standard-rated
Microfilm Standard-rated
Microform copies Standard-rated
Missals Zero-rated
Monographs Zero-rated
Music Zero-rated
Music rolls Standard-rated
Music scores Zero-rated
Newspapers Zero-rated
Note books, pads and paper Standard-rated
Order books and forms Standard-rated
Orders of Service Zero-rated
Painting books (children’s) Zero-rated
Pamphlets Zero-rated
Paper, unprinted Standard-rated
Parts of books (see paragraph 4.4) Standard-rated
Pattern cards Standard-rated
Periodicals Zero-rated
Photograph albums Standard-rated
Photographs Standard-rated
Picture books Zero-rated
Plans Standard-rated (but see paragraph 3.10)
Playing cards Standard-rated
Poll cards Standard-rated
Pools coupons Standard-rated
Postcards (whether completed or not) Standard-rated
Poster magazines (see paragraph 3.6) Zero-rated
Posters Standard-rated
Prayer books Zero-rated
Price cards and tags Standard-rated
Price lists (fully printed leaflets or brochures) Zero-rated
Printed pictures Standard-rated
Programmes Zero-rated
Questionnaires Standard-rated
Rag books (children’s) Zero-rated
Receipt books and forms Standard-rated
Recipe books Zero-rated
Record books Standard-rated
Record labels Standard-rated
Record sleeves Standard-rated
Registers Standard-rated
Rent books Standard-rated
Reply-paid coupons and envelopes Standard-rated
Reproductions of paintings Standard-rated
Road maps Zero-rated
Score cards Standard-rated
Scrap books (blank) Standard-rated
Scrap books (completed) Zero-rated
Scrolls (hand-written) Standard-rated
Seals Standard-rated
Shade cards (unless they contain substantial printed text) Standard-rated
Share certificates Standard-rated
Ships’ logs (completed) Zero-rated
Sports programmes Zero-rated
Staff journals Zero-rated
Stamp albums (whether completed or not) Standard-rated
Stationery Standard-rated
Stationery books Standard-rated
Stickers Standard-rated
Swatch books Standard-rated
Swatch cards Standard-rated
Sweepstake tickets Standard-rated
Tags Standard-rated
Temperature charts Standard-rated
Text books Zero-rated
Theses Zero-rated
Tickets Standard-rated
Time cards and sheets Standard-rated
Timetables (in book or leaflet form) Zero-rated
Tokens Standard-rated (but see paragraph 5.4)
Topographical plans Zero-rated
Toys Standard-rated
Tracts Zero-rated
Trade catalogues Zero-rated
Trade directories Zero-rated
Transcripts Standard-rated
Transfers Standard-rated
Transparencies Standard-rated
Travel brochures Zero-rated
Visiting cards Standard-rated
Vouchers Standard-rated
Wall charts Standard-rated
Waste paper Standard-rated
Wills Standard-rated
Winding cards Standard-rated
Wrapping paper Standard-rated
Wreath cards Standard-rated

HMRC Guidance 

HMRC Guidance : LINK (External Link)

Payment Methods
Online

Buying online's simply you can use any of the following options; Visa, Mastercard, Apple Pay, Google Pay, AMEX, Maestro or PayPal

Offline or over the phone

  • Trade Credit; we offer tailored terms from 15-60 days, perfect for returning customers.
  • Schools, Colleges and Local Authorities; we accept purchase orders without the need for an application.
  • BACs; we accept direct bank transfers.
In-Person

Paying at our trade counter is simple and we're happy to accept; Visa, Mastercard, Apple Pay, Google Pay, AMEX, Maestro or cash payments (up-to £200).

We regret we are unable to accept cheques.

 

Now for the human bit

Our finance team can be contacted via [email protected] or by calling the office on the number on the footer of this page.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.printedagility.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

Printed Agility

[Re: Privacy Compliance Officer]

Printed Agility, Unit 5 Satellite House, Normandy Business Park, Guildford, Surrey, GU3 2BY, United Kingdom

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Website Terms of Service

OVERVIEW

This website is operated by NOW Associates EMEA Ltd t/a Printed Agility. Throughout the site, the terms “we”, “us” and “our” refer to Now Associates EMEA Ltd t/a Printed Agility. NOW Associates EMEA Ltd t/a Printed Agility offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Printed Agility, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Printed Agility and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

04.
Our Business

the company

Working with us
Everyone is Welcome

Printed Agility values and respects each and every team member equally, and actively supports human rights and equality legislation. Discrimination, abuse or harassment may result in disciplinary action being taken including dismissal for serious cases.

We want to help everyone achieve more at work as well as in their personal lives, so that they feel proud of the part they play at Printed Agility. Our grievance procedures ensure sympathetic handling, and hopefully satisfactory resolution, for all aspects of team member concerns or dissatisfaction.

Respect

Printed Agility takes pride in fostering good relationships with all team members, clients and associated businesses. It is essential that we always act in a dignified and professional manner, and we ask all team members to show respect for each other, any person we come into contact with during our working day and for company property.

Diversity

Different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Our commitment to inclusion across race, gender, age, religion, sexual orientation, identity, and experience drives Printed Agility forward every day. We don’t simply comply with the Equality Act (2010), we go further and take pride in nurturing and supporting a diverse and unique workforce.

We respect all religious faiths, beliefs and practices equally as they are represented within the workplace. All team members have the right, within the law, to religious freedom and to the peaceful practice and expression of their religious faith, including the beliefs, values and practices involved in them. Part of our culture is the expectation and requirement that religious groups and adherents of all faiths within Printed Agility should accord full respect to the religious faith, beliefs, values and practices of others, and for those who subscribe to no faith.
Where facilities are sought by team members, Printed Agility will make reasonable efforts to provide appropriate additional amenities, such as washing facilities, nearby. 
Consideration will be given to requests for leave from team members wishing to participate in their religious festivals where these are not covered by UK public holidays. Team members should advise their Manager of leave requests for the coming year at the start of the leave year, or on joining Printed Agility, or as soon as knowledge of the festival arise.
 

WE ONLY DEAL DIRECT, NO AGENCIES PLEASE. 

Positions Available

All of our roles are advertised here:

Position Location Start
Large Format Production Assistant Guildford  ASAP
Account Manager (Event Trade) Guildford  ASAP
Studio Manager / Artworker Guildford  ASAP
Project Manager Guildford  ASAP
Account Manager (Event Trade) Leeds  ASAP

 

Please email [email protected] with a copy of your CV to apply. 

Can't find the role of your dreams?

If you think you'd be a great part of our team please reach out to hayley@printedagility.com including your CV and why you think we should find a place for you. 

FAQs
How do I supply my artwork?

For information about supplying us artwork, please see the section above!

Do you offer a GUARANTEE?

Our work is self warrantied for 24 months.

What materials do you use?

This varies based on design but we always use premium branded substrates.

What's your company reg?

Printed Agility is a trading style of NOW Associates EMEA Limited, a company registered in England & Wales with company number: 12781644.

What's your email address?

[email protected] or First Name @printedagility.com

What's your VAT number?

GB355340117

Where does VAn signage installation take place?

Installation takes place at our facility in Guildford GU3 2BY.

Who's your favourite employee?

Well that's an easy one! All our employees are treated fairly and equally

How do I know what size I need?

We have a nice simple guide for paper sizes which you can find here. We also recommend getting out a ruler or tape measure to help you visualise how big something will be. You can also drop us an email if you have any issues or questions at: [email protected].

How do I send you my artwork?

Send it to us via WeTransfer or email us at: [email protected]

Our 'always over the moon' promise
We're here to make returning friends 

Clichés aside, we only succeed if you're 'over the moon.'

We don't have pages and pages of details just our word that if you're not 100% happy we'll do what it takes to make everything right, from re-print to returns, our team are on hand to make right. 

However, mistakes are few and far between as we have thorough quality control processes to mitigate this. 

Ready to chat? Contact us